Tutti Cuti Karaoke

Juliana Bond over 2 years ago 11 Dec 2009 16:46	Hi gang! please can you have a look at why, everytime I try to record, your test says I don't have a mic? I have a built in mic which is switched on and working! in your output/input tests the bars move when I speak into my mic so your set up part works but when it comes to recording there's no detection of my mic and it's really frustrating! I've been trying to enter the karaoke comp and I really want to sing! please help?
Juliana Bond over 2 years ago 11 Dec 2009 16:46	Hi I've tried your advice in the other thread you sent to me but it still doesn't work! I'm stuck!
PureSolo Team PureSolo Team over 2 years ago 11 Dec 2009 16:46	Hi Juliana. I'm sorry you're experiencing problems - these issues are normally easily fixed. What type of computer (pc or mac?), operating system (windows XP, Vista etc) and browser (Firefox, Safari, Internet Explorer 7) are you using? I need this info before I can give you instructions on what to do. Thanks
Juliana Bond over 2 years ago 11 Dec 2009 16:46	Hi, I'm using a HP laptop, XP, Firefox. I do have a built in mic that's switched on and working. Thanks
Juliana Bond over 2 years ago 11 Dec 2009 16:46	Why won't it work? Grrrrrr!
PureSolo Team PureSolo Team over 2 years ago 11 Dec 2009 16:46	Juliana, please can you try the following? First go to your Windows control panel and check the setup of your microphone/speakers. They both need to be set to the same frequency (ie 44.1Khz). (On some laptops there is a special sound app on the panel at the bottom where you can apply these settings). If the mic and speakers aren't at the same frequency it will muck things up. Once you are happy that these are set to the same frequency, then go to the Record page on our website and click on the "Audio settings" link, located on the left hand side of the page. In the drop down box choose Windows Audio. You should then be able to choose the correct mic and speakers for your system. (Test using the visual level meter for mic, and test button for sound from speakers.) If all this works then you should not have to do the mic setup everytime, it should just work for you. Please let us know if any of this is unclear or doesn't work and we'll continue to help.
PureSolo Team PureSolo Team over 2 years ago 11 Dec 2009 16:46	Sorry, I just saw that you've already tried the advice, ignore my last post. I'll get onto the tech team and get back to you today.
PureSolo Team PureSolo Team over 2 years ago 11 Dec 2009 16:46	Hi Juliana, I think we've found a solution for you. What may be happening is that your in-built mic and speakers are too far away from eachother to be able to pick eachother up during the sound test. To fix this problem, you can plug a pair of external speakers into your laptop and place them close to the mic during the sound test - this will ensure your speakers detect your mic. If this isn't an option, you could try closing your laptop halfway during the sound test - just enough so that your inbuilt mic and speakers are close enough to eachother in order to complete the test. Then you can open the laptop as normal to do your recording and everything will work just fine. Let us know how you get on!
Juliana Bond over 2 years ago 11 Dec 2009 16:46	Hi, well I've tried everything, but I'm not having any luck! all your tests pick up my mic, all the settings are correct, but when I click on record a box pops up saying no signal detected!? and that's where I'm stuck! I've even tried to do it on a macbook and had loads of problems that way too! I'm at a loss now as to how to get my singing recorded on to here. Thanks for your help btw!
Juliana Bond over 2 years ago 13 Dec 2009 04:08	For anyone that reads this: we resolved the problem! believe it or not, the mic that comes with the xbox game "rock band" is the only mic I can get to work here! but hey! it works here so that's good!! If you are totally stuck, try it!
Deanne Charles about 2 years ago 05 Apr 2010 19:07	Having the exactly the same problem but don't have an xbox. Do have a new mic interface on the way so maybe I'll give that a go when it comes.
PureSolo Team PureSolo Team 10 months ago 01 Aug 2011 15:19	Deanne, When in the recorder click on 'Audio Settings' in the left sidebar. Click on the boxes titled 'output' (Speakers headphones) and 'input' (Microphone). If there is more than one input try changing it and running the test again. Let us know if you're still having problems.
Deanne Charles about 2 years ago 09 Apr 2010 17:29	Did this. Got an imic interface this week. Agaim, the the bar is registering that mic signal, and I can hear the test beep, but the test still says that no signal is detected. Then, the test window won't close, even if I leave the site, and I have to close IE in my task manager to make it go away.
Gwendoline Johnston about 2 years ago 06 May 2010 20:50	I am having the same problem. I know my mic is working I can see the signal bar moving, I can hear the test sound, but a message still tells me "no signal detected" Not able to record anything!
PureSolo Team PureSolo Team about 2 years ago 07 May 2010 13:26	Hi Gwendoline. Have you tried following Phil's advice above and going into the Audio Settings on the recorder page? Let us know. Deanne, sorry you're still having problems, I've passed your message over to the tech guys who will get back to you. In the meantime, please try adjusting the audio settings as Phil described above without doing the test first. This might just fix the problem. Best Wishes, PureSolo
Gwendoline Johnston about 2 years ago 07 May 2010 14:50	Thanks PureSolo Team, but I tried this first before contacting you. Still doesn't work.
PureSolo Team PureSolo Team 10 months ago 01 Aug 2011 15:19	Gwendoline, please make sure your mic is close enough to the speakers when you run the test. If you're using a built-in mic on a laptop you have to almost completely close the lid for it to work. The signal bar needs to move up quite high to detect the sound.
Gwendoline Johnston about 2 years ago 10 May 2010 14:51	It could not possibly be any closer.
PureSolo Team PureSolo Team about 2 years ago 10 May 2010 16:19	Hi Gwendoline, sorry you're still having problems despite our best efforts. We had to create the mic test for Windows XP users because we found that without it, the age of the Windows XP operating system meant that it lacked the speed to allow PureSolo recordings to be in time with the backing music. PureSolo members who aren't on Windows XP don't have to take the test at all. Do you have access to an alternative PC with more up-to-date software?
Gwendoline Johnston about 2 years ago 12 May 2010 18:37	Yes, a laptop, (brand new - Windows Vista)but the sound quality of the backing tracks is not good. AND the sound comes in and disappears mid phrase. Impossible to record. I am not a happy customer.
PureSolo Team PureSolo Team about 2 years ago 13 May 2010 17:04	Hi Gwendoline. To clarify, when you play tracks on your windows Vista machine, the sound quality is poor? This is a separate issue which again, our tech team will look into for you. We are doing all we can to help you.
Gwendoline Johnston about 2 years ago 14 May 2010 15:13	The track seems to start well, then stop, breaking up and starting again a few seconds later. I have tried to determine whether the coming and going is in time (ie. the track is still playing but sound breaking up) or if it is just stopping and starting. It is really difficult to tell and again very frustrating.
PureSolo Team PureSolo Team 10 months ago 01 Aug 2011 15:19	Hi Gwendoline, could you make sure that both of your machines meet the system requirements listed on our FAQ page, under "System Requirements" section? In particular, what is your Windows Vista Experience Index?
Gwendoline Johnston about 2 years ago 15 May 2010 19:30	Hello again Hanna. I am SURE that BOTH of my machines meet ALL of your system requirements listed. My Windows Vista Experience Index is 3.1. My issue is still mainly the mic test on my PC. My mic is working, my PC shows me that it's working, your status bar shows me that it's working, but the test says it is not there. The test is flawed...don't you think?

Your test says I don't have a mic

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