Am I the only one who has trouble getting replies/action from Pure Solo customer services? I usually get an immediate reply saying that I will be replied to properly soon, but then nothing...
Any ideas what to do? As I was promised a refund of some money back in August, but it hasn't been forthcoming...
So that you see what I mean:

From: PureSolo (john.thirkell@puresolo.com)
Sent: 14 November 2011 00:44:24
To: Emma W
Hi Emma

Sorry about that. I'm not sure what happened. I passed it on to finance but I will check with them in the morning and get back to you.

Best wishes

John

Sent from my iPad

On 13 Nov 2011, at 22:16, Emma W wrote:

Hello,
I haven't heard from you again or received the promised refund yet, so I'm just wondering when this will happen?
Thanks,
Emma
________________________________________
From: Emma W
To: customerservice@puresolo.com
Subject: RE: PureSolo
Date: Sun, 4 Sep 2011 20:51:05 +0000
Thank you, I appreciate that. I paid using xxxxxxxx.
Best wishes,
Emma

________________________________________
From: customerservice@puresolo.com
Subject: Re: PureSolo
Date: Sat, 20 Aug 2011 20:05:06 +0100
To: Emma W

Hi Emma,

If you let me know how you paid for your tracks I will issue a full refund immediately.

Best wishes

John Baker

Any ideas what I should do? All suggestions appreciated!

I never received any such email. Maybe you could send me a copy of it. Perhaps there is a problem with your system as you seem to "lose" emails fairly often, and now transaction details too... I'm not sure why I now need to come up with transaction dates too as this has never been mentioned before - you don't keep any details of purchases?

It seems quite clear that you never had any intention of refunding this money. I'm just not sure why the refund was offered in that case.

I still haven't received the email you have now "sent" twice. I have already forwarded you all the card details in my previous emails, and the amount has been agreed, so I'm not sure why I now apparently need to request credit card statements going back two years in order to provide you with information on transaction dates that you should have records of already as the transactions were with PureSolo. If it is too complicated for you to refund to my card, why not send a cheque? I'm sure you can come up with an excuse not to do that either, so I look forward to hearing that. Exemplary customer service.

I have sent you this information by email, although you already had it so it doesn't really make any sense that I have had to do it again. However, I will be very surprised if a refund is issued immediately or at all.